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answer › answer text	%3Cp%3EHMRC conducted a full Equalities Impact Assessment regarding the planned closure of the Self Assessment helpline between 8 April and 30 September 2024. However, HMRC has halted this plan while it engages with stakeholders about how to ensure all taxpayers%E2%80%99 needs are met as the Department shifts more people to online self-service.%3C/p%3E
legislature › pref label	House of Commons
answer › answering member constituency	Mid Worcestershire

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

type

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1697420

registered interest

date

20/03/2024

answering body

Treasury

answering dept id

answering dept short name

Treasury

answering dept sort name

Treasury

hansard heading

Revenue and Customs: Telephone Services

house id

legislature

25259

	pref label	House of Commons

question text

To ask the Chancellor of the Exchequer, whether his Department has made an equality impact assessment of the decision to close the HMRC helpline between April and September each year.

tabling member constituency

Hornsey and Wood Green

tabling member printed

Catherine West

type

WrittenParliamentaryQuestion

uin

19655

answer

is ministerial correction

date of answer

26/03/2024

answer text

<p>HMRC conducted a full Equalities Impact Assessment regarding the planned closure of the Self Assessment helpline between 8 April and 30 September 2024. However, HMRC has halted this plan while it engages with stakeholders about how to ensure all taxpayers’ needs are met as the Department shifts more people to online self-service.</p>

answering member constituency

Mid Worcestershire

answering member printed

Nigel Huddleston

question first answered

26/03/2024 15:07:51

answering member

4407

	label	Biography information for Nigel Huddleston

tabling member

4523

	label	Biography information for Catherine West